30-day returns.
Catalog covers can come back within 30 days of delivery. If you just don't want it, there is a 10% restocking fee and you pay return shipping.
30 days from delivery. 10% restocking on change of mind.
You have 30 days from delivery to return a catalog FIT cover. It must be unused and in original condition.
- Window: 30 days from delivery date
- Condition: Unused, with original packaging, templates, and adhesive strips
- Change of mind: 10% restocking fee, deducted from the amount you paid for the returned item. You pay return shipping.
- FIT error: No restocking fee. We cover return shipping if the cover is defective, we shipped the wrong item, or we shipped the wrong pattern for the catalog year/make/model you selected.
- Refund: Original payment method within 5 business days of receipt and inspection (minus the 10% restocking fee when it applies). Original outbound shipping is not refunded — cover orders to the lower 48 ship free.
You ordered it and you don't want it.
That includes: decided you don't want the cover, won't install the interior magnets, selected the wrong year/make/model yourself, or refused / left the package unclaimed.
Most "it doesn't work" cases are install, not a bad cover.
- Year, make, and model on your order confirmation match the rig exactly.
- Follow the install guide that came in the box, in order.
- Cover is facing the right way.
- Interior magnets are placed where the instructions show.
- Still not right? Email us with photos. We can often fix it without a return.
Email first — do not mail anything yet.
- Email info@fitprotection.com with your order number. Do not mail anything until we approve the return and send an RA.
- We'll send an RA number and the return address. You choose the carrier and pay return shipping unless it is our error.
- You have 14 days from approval to ship. After that the RA expires. Pack the cover flat with original materials, drop it at UPS, and we refund within 5 business days of receipt.
Returns mailed without an RA will not be accepted.
It has to come back the way it went out.
Used, dirty, faded, missing parts, or packed in a way that damages the cover: we deduct documented cleaning/repair, or we decline the refund if it was clearly used outdoors.
Non-catalog covers are final sale.
Non-catalog covers are final sale unless defective. We confirm templates in writing before we cut. If a custom cover arrives defective or mis-sized to the agreed template, we rebuild it free.
Wrong year, make, or model?
If you ordered the wrong year/make/model and want the correct cover instead of a refund: email within 30 days. You pay return shipping on the original. We start the correct cover when the first one is on its way back. You pay any price difference. No 10% restocking fee on an exchange. If you want a refund instead of an exchange, that is change of mind (10% + you pay return shipping). If we shipped the wrong cover, the return is on us and there is no restocking fee.
Tell us as soon as you can.
Email as soon as you can. Manufacturing typically begins within one business day. Once a cover has been cut, it cannot be canceled — use the return policy if it is eligible.
Same window, you cover the freight.
Same 30-day window. You pay return shipping and any duties. Duties/taxes paid at delivery (Canada) are not refundable.
Email us before disputing a charge.
Filing a dispute with your bank slows the return down.
Ready to order?
30-day returns. 10% restocking fee if you just don't want it — you pay return shipping. 1-year warranty. Free shipping (lower 48) on every cover.