Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fitprotection.com. Please note that returns will need to be sent to the following address: 3443 W Elliot Road Laveen Arizona 85339

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fitprotection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fitprotection.com.

Thank you for shopping with us! We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please read our 30-day return policy below.

Eligibility for Returns:

Timeframe: You have 30 calendar days from the date you received the item to return it.

Condition: To be eligible for a return, your item must be unused and in the same condition that you received it.

Proof of Purchase: Please provide a receipt or proof of purchase to complete your return.

Return Process:

Initiate a Return: To start a return, please contact our customer service team at info@fitprotection.com Provide your order number, details of the product you wish to return, and the reason for the return.

Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.

Shipping: We will provide you with return label as soon as the return is approved.

Refunds:

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

Changes and Cancellations
If you need to change or cancel your order, please contact our Customer Support team as soon as possible. Please note that we may not be able to accommodate changes or cancellations once an order has been processed but we will try our best.

Custom orders ARE NON-REFUNDABLE.

These are NON-Negotiable.

Late or Missing Refunds:

If you have not received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@fitprotection.com

Thank you for shopping with us. Your satisfaction is our priority!